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Listed on Hong Kong Main Board  Stock Code: 116 Awards & Recognitions Career Contact Us
Group Profile
Corporate Values Heritage & Milestones Our Leadership
Business Segments
Jewellery Manufacturing and Retailing
Business Model - Supply Chain Details Our Brands
Wholesale of Precious Metals
Omni-channel Strategy
Investor Relations
Key Financial Figures Financial Reports Regulatory Disclosure Presentations Financial Calendar Share Information
General Information Dividend History Replacement Of Lost Share Certificates Notices
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Home Group Profile Business Segments Omni-channel Strategy Investor Relations Corporate Governance Sustainability
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Chow Sang Sang Jewellery EMPHASIS
Corporate Gift Chow Sang Sang Precious Metal Laboratory
Group Profile Corporate Values Heritage & Milestones Our Leadership
Business Segments Jewellery Manufacturing and Retailing
Business Model - Supply Chain Details Our Brands
Wholesale of Precious Metals
Investor Relations Key Financial Figures Financial Reports Regulatory Disclosure Presentations Financial Calendar Share Information
General Information Dividend History Replacement Of Lost Share Certificates Notices
HOME

OMNI-CHANNEL
STRATEGY

We always strive to enhance customer experience through technology, to let customers shop at our brand stores, anytime, anywhere on any picks. With a head start in digital transformation, we integrated online and offline environments to create a seamless customer experience, achieving encouraging results.

Omni-channel model
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Multi-channel e-commerce

With 46 e-commerce channels, 35 official social media touchpoints and a 24/7 smart shopping assistant, customers can shop as they like at anytime.

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Omni-Remote Sales

Customers can shop online with our Star Concierge Service, supported by over 6,400 sales consultants. They can also make reservations to visit our physical stores. The customer journey can be physical, digital or a mixture of both.

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Physical and digital shopping

Customers can shop at over 1,000 self-operated physical stores and 46 e-commerce platforms. To deliver more convenience, we accept cash, credit cards and major electronic payment systems.

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Worldwide shipping (local delivery or in-store pickup)

With our national inventory and Intelligent Fulfilment Centre (IFC), we offer fast worldwide delivery to more than 40 countries, as well as convenient local delivery and in-store pickup.

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Personalised Jewellery Service

Customers can create customised pieces by using designated applications online or with the help of our sales professionals in store.

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Full catalogue range

With Omni-Remote Sales and cloud inventory service, we can offer a wider variety of products with more than 10,000 styles from both our physical store network and distribution centres.

Wholesale of Precious Metals
Key Financial Figures